FAQs

Monday to Friday: 7am – 5pm
Saturday to Sunday: Closed

Deliveries take place Monday to Friday: 7:30am – 6pm

Windmill Down Farm, Church Lane, Hambledon, Hampshire PO7 4RT

We are no longer able to deliver to allotments.

Deliveries will be between 2/5 working days from ordering – unfortunately we are unable to specify a specific time although if you call us, we can usually let you know what day and a rough time to expect your delivery, however due to the nature of our business this cannot be guaranteed and can change at short notice.

In most circumstances, we deliver our topsoils, mulch and other bulk bags kerbside or on a driveway as long as it has an adequate hard-standing area. Your delivery driver will not be able to offload onto gravel or loose areas, grass, steep slopes or soil areas. All deliveries are at the drivers discretion only.

Your delivery driver will not be able to offload onto gravel or loose areas, grass, steep slopes or soil areas. Unless a hard standing area is available for the Vehicle to park and operate.  But this is solely down to drivers’ discretion and only if delivered via a Hiab offload.

We use an 18-tonne HIAB crane lorry for bag deliveries. The height of the lorry including the crane is 12’6” (3.81m).

Our bulk bag deliveries are typically made via a vehicle with a crane offload, which means we can lift over walls, fences and hedges. Providing we can get access this is purely down to the drivers discretion and cannot be guaranteed.

Our bulk bag deliveries are typically made via a vehicle with a crane offload.

On the majority of occasions, our bulk bags will be delivered via crane offload and be delivered to the nearest flat, hard and accessible location to your property – this is known as a ‘kerbside delivery’.

No, our deliveries take place Monday to Friday: 7:30am – 6pm

The height of our delivery vehicles, including the crane, is 12’6″ (3.81m) so please bear this in mind when considering the delivery route for our vehicles. We can deliver on hills with a clear and stable surface.

Delivery is subject to driver discretion, and clear access is required for our delivery vehicles. For further information regarding our delivery service, please see our dedicated page.

It is recommended that either the person who placed the order or someone from the household is present when the delivery service is attempted. Please note that if delivery is attempted and deemed not possible due to a lack of information prior to the delivery date, Alsoils are not liable for re-delivery charges.

Your delivery driver will not be able to offload onto gravel or loose areas, grass, steep slopes or soil areas. Providing a hard standing area is available for the Vehicle to park and operate,  All deliveries are at the driver’s discretion and only if delivered via a Hiab offload.

We will do our best to deliver to your back garden, but only where access allows. Factors that will be considered include gate width and height, ground stability and any potential obstructions (e.g. trees and power lines). Ultimately, delivery is subject to driver discretion.

Our deliveries typically take place within 2 to 5 working days from your order. While we can’t commit to an exact delivery time, you can call us for an estimated day and time – please note that this timing is subject to change at short notice due to business needs.

Currently, we are not able to track your order, although if you call us, we can usually let you know what day and a rough time to expect your delivery, however due to the nature of our business this cannot be guaranteed and can change at short notice.

Yes, our website is 100% secure to place orders from.

Only trade customers can collect orders from our farm. Please contact us in advance to arrange a collection time.

Prices listed on our website are exclusive of VAT, and delivery costs are calculated at checkout.

If you are experiencing problems ordering on our website, please call a member of our team via 023 9263 2531.

Yes, all placed orders will receive a confirmation email.

Customers are required to return the goods, at their own expense, to Alsoils+ Ltd. Windmill Down Farm, Church Lane, Hambledon, Hampshire. PO7 4RT

If you do not return the Goods delivered to you or do not pay the costs of return delivery, We shall be entitled to deduct the direct costs of recovering the goods from the amount repaid to you. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

No, payment must be made in advance of delivery. We accept various payment methods, including credit/debit cards via our website or over the phone.

Yes. To order a loose load of topsoil, please get in touch with a member of our team.

No, our bulk bags are designed for single-use and cannot be returned.

No, we are committed to environmentally friendly practices and all of our products are 100% peat-free.

Our bulk bags will cover 0.75m³. To see how many bulk bags you may need, use our topsoil or compost calculator.