grass in garden

FAQs

About Us

What are your business hours?

Monday to Friday: 7am – 5pm
Saturday to Sunday: Closed

Deliveries take place Monday to Friday: 7:30am – 6pm

Where is your farm?

Windmill Down Farm, Church Lane, Hambledon, Hampshire PO7 4RT

Delivery

When can I expect my delivery?

Deliveries will be between 2/5 working days from ordering – unfortunately we are unable to specify a specific time although if you call us, we can usually let you know what day and a rough time to expect your delivery, however due to the nature of our business this cannot be guaranteed and can change at short notice.

How do you deliver?

In most circumstances, we deliver our topsoils, mulch and other bulk bags kerbside or on a driveway as long as it has an adequate hard-standing area. Your delivery driver will not be able to offload onto gravel or loose areas, grass, steep slopes or soil areas. All deliveries are at the drivers discretion only.

For deliveries to allotments, this will be strictly Car Park deliveries only.

What size vehicles do you use for deliveries?

We use an 18-tonne HIAB crane lorry for bag deliveries. The height of the lorry including the crane is 12’6” (3.81m).

Are you able to lift over walls, fences, or hedges?

Our bulk bag deliveries are typically made via a vehicle with a crane offload, which means we can lift over walls, fences and hedges. Providing we can get access this is purely down to the drivers discretion and cannot be guaranteed.

Is a crane delivery service available?

Our bulk bag deliveries are typically made via a vehicle with a crane offload (for deliveries to allotments, this will be strictly Car Park deliveries only).

What does kerbside delivery entail?

On the majority of occasions, our bulk bags will be delivered via crane offload and be delivered to the nearest flat, hard and accessible location to your property – this is known as a ‘kerbside delivery’.

Do you provide delivery services on weekends?

No, our deliveries take place Monday to Friday: 7:30am – 6pm

What if I live near a hill or low bridge?

The height of our delivery vehicles, including the crane, is 12’6″ (3.81m) so please bear this in mind when considering the delivery route for our vehicles. We can deliver on hills with a clear and stable surface.

Delivery is subject to driver discretion, and clear access is required for our delivery vehicles. For further information regarding our delivery service, please see our dedicated page.

Must I be present to receive my delivery?

It is recommended that either the person who placed the order or someone from the household is present when the delivery service is attempted. Please note that if delivery is attempted and deemed not possible due to a lack of information prior to the delivery date, Alsoils are not liable for re-delivery charges.

Can you deliver to my gravel driveway?

Your delivery driver will not be able to offload onto gravel or loose areas, grass, steep slopes or soil areas. All deliveries are at the drivers discretion only.

Is it possible to deliver it to my back garden?

We will do our best to deliver to your back garden, but only where access allows. Factors that will be considered include gate width and height, ground stability and any potential obstructions (e.g. trees and power lines). Ultimately, delivery is subject to driver discretion.

Can I select a specific delivery date?

Our deliveries typically take place within 2 to 5 working days from your order. While we can’t commit to an exact delivery time, you can call us for an estimated day and time – please note that this timing is subject to change at short notice due to business needs.

Ordering

Is it possible to track my order?

Currently, we are not able to track your order, although if you call us, we can usually let you know what day and a rough time to expect your delivery, however due to the nature of our business this cannot be guaranteed and can change at short notice.

Is your website secure for online orders?

Yes, our website is 100% secure to place orders from.

Can I pick up my order from your farm?

Only trade customers can collect orders from our farm. Please contact us in advance to arrange a collection time.

Does the online price cover VAT and delivery fees?

Prices listed on our website are exclusive of VAT, and delivery costs are calculated at checkout.

I’m experiencing issues ordering on the website; what should I do?

If you are experiencing problems ordering on our website, please call a member of our team via 023 9263 2531.

Will I receive a confirmation email after placing my order?

Yes, all placed orders will receive a confirmation email.

If I'm not satisfied with my order, can I return it?

Customers are required to return the goods, at their own expense, to Alsoils+ Ltd. Windmill Down Farm, Church Lane, Hambledon, Hampshire. PO7 4RT

If you do not return the Goods delivered to you or do not pay the costs of return delivery, We shall be entitled to deduct the direct costs of recovering the goods from the amount repaid to you. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

Is payment on delivery an option?

No, payment must be made in advance of delivery. We accept various payment methods, including credit/debit cards via our website or over the phone.

General Information

Is it possible to receive loose, tipped materials?

Yes. To order a loose load of topsoil, please get in touch with a member of our team.

Can I return empty bags?

No, our bulk bags are designed for single-use and cannot be returned.

Do any of your items contain peat?

No, we are committed to environmentally friendly practices and all of our products are 100% peat-free.

How much area will one bulk bag cover?

Our bulk bags will cover 0.75m³. To see how many bulk bags you may need, use our topsoil or compost calculator.

Related Information

Good
Based on 14 reviews
Mark Belshaw
Mark Belshaw
2023-02-17
Ordered 2 bulk bags of manure on Wednesday, late afternoon and all was delivered by Friday lunch time. Great quality product and excellent delivery turnaround.
Charles Smith
Charles Smith
2022-06-30
Excellent, from order to delivery. 10 tonnes of loose load top soil delivered within a few days. Best price and the 10mm screened soil is great quality. Thank you
Lesley Barry
Lesley Barry
2022-05-15
Excellent product ordered 4 bags of top soil the driver was so accommodating as we have a very long driveway. The customer sevice was excellent. Thank you.
David Robberts
David Robberts
2021-05-13
Excellent product at a sensible price from a local supplier. Staff are friendly and willing to help: I asked if just one bag of topsoil could be delivered quickly and it arrived next day! Great service.
Mark Hibberd
Mark Hibberd
2018-06-11
Smooth execution of the transaction and delivery. Very helpful phone call and conversation. Ordered three bags of Border Blend topsoil. Paid by Paypal. They delivered, on the specified date, carefully, exactly where I wanted the bags placed. All in all, a very pleasing purchase. The topsoil was excellent and had been very carefully prepared. No lumps. Would definitely recommend and I will use again. Everyone I spoke to was nice and helpful.
David Stamp
David Stamp
2015-09-18
Ordered topsoil on Tuesday came by Friday at the exact time quoted. Was WAY cheaper than anywhere else (by about £15 per bag) and was dropped off via a crane on back of the lorry, not by pallet which most of the other places use. Soil was fine and dry. Brilliant !